Investor corner
Grievance redressal process
GYR Financial Planners is a family-owned company and we take client feedback and grievances very seriously. If you are unhappy with any part of our service, please tell us — don’t let it simmer.
We have put together a formal grievance redressal system so that you know how to reach us, how your grievance will be taken up, and what redressal you can expect. We aim to resolve every grievance as quickly as possible, and in any case within 21 days of receiving it.
Who to contact, in order
Begin with customer care. If the matter is not resolved, escalate to the next level.
- 1
Customer care
Priyanka Kamble
- 2
Head of customer care
Sweta Shetty
- 3
Compliance Officer
Dhiren Dharamshi
- 4
CEO & Principal Officer
Rohit Shah
Address
GYR Financial Planners Private Limited, 201 Corporate Arena, Sitaram Patkar Road, Piramal Nagar, Goregaon West, Mumbai, Maharashtra 400 104
Working hours
9 am to 6 pm, Monday to Saturday. The office is closed on Sundays, 2nd & 4th Saturdays and all public holidays.
If you are not satisfied with our response
You can undertake online conciliation and/or online arbitration by participating in the ODR Portal and/or undertaking dispute resolution in the manner specified in SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. The ODR portal can be accessed at smartodr.in.
Alternatively, you can lodge your grievance with SEBI at scores.sebi.gov.in or write to any of the offices of SEBI.
Contact SEBI
SEBI Bhavan BKC, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051
Tel: +91-22-26449000 / 40459000, +91-22-26449950 / 40459950
Toll-free investor helpline: 1800 22 7575
Email: sebi@sebi.gov.in
As per SEBI circular SEBI/HO/IMD/DF1/CIR/P/2019/169, “Display of complaints status on website”, we display our complaints status on the home page of this website as well as via a pop-up.